Your car can breakdown anytime, anywhere – sometimes even without any prior warning. If you’re in a crowded area where service stations are accessible, you can get your car fixed right away. However, things get complicated when your car gives way in the middle of nowhere. If you ever find yourself stuck in a less crowded area, or worse, a deserted area, you should call for help right away!

The smartest thing to do in such a situation is to call a reliable towing company who can tow your car to the nearest service station. Since you can’t trust just any company with your personal details and your car, you need to be sure that the towing company you’re calling for help is reliable.

Below are some tips that will help you choose a professional and reliable car towing service during times of need.

1. Customer Service

When you call a towing company, the first person you talk to is the customer care representative. The way a towing company deals with an already distressed individual says a lot about them and their services. If the representative is impatient, seems uninterested, or talks rudely, you should disconnect the call right away. You can’t afford to waste your time on such people. However, if the customer service is exceptionally good, you can definitely consider taking things forward with them. A reliable towing company prioritizes its customers and deals with them in a very professional manner.

2. Services Offered

Anyone can face car troubles. In fact, everyone does face car trouble at least once their lifetime. If you’ve been lucky so far, there is no guarantee that things can never go wrong. Therefore, to keep yourself on a safe side, it is best to have the contact of a reliable towing company on your phone beforehand. Before you can shortlist any company, make sure to enquire about the services they offer. It is good to choose a company that offers a wide range of services and that too, round the clock. You never know when the car trouble decides to knock your doors!

3. Cost

Cost, without a doubt, is one of the most important factors that go into making the final decision about a towing company. You should be aware of how much a company charges per mile and how much you can expect to be charged for a basic towing job. Different companies offer different rates. However, a reliable towing company will be fair with their quotes. Most importantly, they’ll be transparent about their terms and conditions.

4. Responsiveness

A situation where you feel the need to call for a towing company is nothing short of an emergency. A reliable towing company is highly responsive. They’ll understand the urgency of the situation and respond with a prompt solution. You’ll have a towing vehicle at your assistance is literally no time. So, look closely at how promptly a company entertains you.


A reliable towing company offers exceptional customer service and round the clock services. They respond promptly and are transparent in their pricing. If any of these factors are missing, look for better options.