Your car can break down anytime, anywhere. No matter how well-maintained, your car is still a machine and can stop working when you least expect it. If you ever find yourself stranded with a car that won’t start on a highway, the first thing that you should do is call a towing company.
You’ll come across many towing companies that are operating in your area, but you can’t trust all of them with your car. You’ve got to make sure that the towing company you’re hiring is reliable, professional, and experienced.
We’ve listed down some questions that you should ask a towing company on call before hiring them.
How Experienced Are They?
The first and the most important question that you should ask a towing company is how many years of experience they have. While there’s no guarantee that a company with more years of experience will be the best, it’s a good way to draw a rough idea of how well they can manage your situation. Hire a company with adequate experience instead of opting to hire a newer company just because they’re offering a lower quote.
Do They Have the Right Towing Vehicle?
Not one towing truck is suitable for all cars. You should clarify on call if the towing truck that they have can tow your vehicle. You shouldn’t hire a towing company that tries to wave your concern off. You should make it very clear because if they don’t have the right towing truck for your vehicle, they might put the safety of your vehicle at risk.
Do They Coordinate with Your Insurance Company?
Most auto insurance companies cover towing services. You should ask the towing company you’re planning to hire if they’ll take care of the formalities that need to be completed to claim insurance. It’s better to hire a towing company that does it all on your behalf. Talking to an insurance company can be a hassle that you certainly wouldn’t want to go through.
How Much Would They Charge?
It’s one of the most important questions to ask a towing company on call. Most towing companies charge on a per kilometer basis. Others charge as a package. Make sure you clear this part up to avoid any unpleasant arguments and hassle later – especially when you’re already stressed out about your vehicle.
How Long Will It Take Them to Reach You?
If the towing company was able to provide satisfactory answers to all your questions, now’s the right time to share your exact location and ask them how long will it take them to reach you. You surely wouldn’t want to stay alone at the highway for hours. The sooner the towing company can reach you, the better.
Recently, there have been cases of fraud by towing companies. It’s the reason why we’re suggesting you not hire any towing company. It’s better to be safe than sorry. Make sure you’re hiring the best towing company to avoid any regrets – even if you’ve got to pay a higher price for it.